Privacy Policy
Privacy Policy (Hotel Raphkhang)
At Hotel Raphkhang, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a booking, or stay with us.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal details such as name, phone number, email address, and address
- Government-issued identification details at the time of check-in (as required by law)
- Booking details, stay history, and preferences
- Payment-related information (processed securely through authorized payment gateways)
- Website usage data such as IP address, browser type, and pages visited
2. How We Use Your Information
Your information is used for the following purposes:
- To process and confirm hotel reservations
- To provide customer support and respond to inquiries
- To comply with legal and regulatory requirements
- To improve our services, website experience, and guest communication
- To send booking confirmations, updates, or promotional offers (only if you choose to receive them)
3. Information Sharing & Disclosure
Hotel Raphkhang does not sell or rent your personal data to third parties.
We may share information only with:
- Government or legal authorities, if required by law
- Trusted service providers (payment processors, booking platforms) strictly for service delivery
- Law enforcement agencies, when legally obligated
4. Data Security
We take reasonable and appropriate measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. Sensitive payment data is handled through secure, third-party payment gateways and is not stored on our servers.
5. Cookies & Tracking Technologies
Our website may use cookies to improve functionality, analyze traffic, and enhance user experience. You may choose to disable cookies through your browser settings; however, some website features may not function properly.
6. Data Retention
We retain personal information only for as long as necessary to fulfill booking services, comply with legal obligations, or resolve disputes.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete data
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites or booking platforms. Hotel Raphkhang is not responsible for the privacy practices or content of such external sites.
9. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.
10. Policy Updates
Hotel Raphkhang reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with immediate effect.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
🌐 Website: www.theraphkhang.co.in
📞 Mobile: +91 89449 99652
📧 Email: support@theraphkhang.co.in
